Features, Safety, Reliability, Bonuses, VIP Programs, Deposit and Withdrawal Methods, Deposit and Withdrawal Limits, Reputation, and Registration Methods of Energy Casino are thoroughly explained.

Overview of Energy Casino

Recommended points of Energy Casino

Very high withdrawal limits
Live dealer games available
Wide variety of games
Popular progressive jackpot slots

List of bonuses and promotions for Energy Casino

Welcome Offer

Midweek Relay

Registration process for Energy Casino

①Visit the official website of Energy Casino and click on “Register”.

②Enter your “Email” and “Password” and click “I am over 20 years of age and have read and agree to the Terms of Service and Privacy Policy. I would like to receive bonus information to my registered contacts”, and “I would like to receive bonus information to my registered contacts. You may change your preferences at any time. View Privacy Policy.” check the box and click “Next”.

③Enter “gender,” “first name,” “last name,” “date of birth,” “country,” “address,” “city,” “zip code,” “phone number,” and “currency” and click “Next.”

④You will see the following screen. Please check your inbox for the e-mail address you just registered.

⑤Service Mail: (Authentication Code) Email Confirmation Code. You will receive an email with the subject line “8459”, please write down the number. In this case, it is “8459” (it changes every time)

⑥Enter the numbers you just wrote down and click “Confirm”.

⑦Click on “More” on the screen below.

⑧Registration is complete.

Go to Energy Casino official website

Online Casino Recommended Overall Ranking

Deposit methods for Energy Casino

Bank Wire, VegaWallet, Payz, Jetron, StickPay, MatchBetter, MiFINITY

Withdrawal methods for Energy Casino

Bank Wire, VegaWallet, Payz, Jetron, StickPay, MatchBetter, MiFINITY

Reviews and reputation of Energy Casino

None so far.

Recommended games for Energy Casino

Lightning Baccarat

Instant Roulette

Energy Roulette

Frequently asked questions about Energy Casino

Bonus
I cannot access promotions and special offers. Why is this?

Some promotions are only available to players from certain countries/regions or players playing with certain payment methods. Please check the details provided with the campaign and contact our customer support if you are still uncertain.

How can I check if I am eligible to participate in a campaign?

You can check by clicking on “Details” under the bonus balance that appears in your My Account.

If I use my bonus, will I be limited to a certain number of games?

Most bonuses have certain usage restrictions. Some games can be used and some cannot, and this will be stated in the campaign information.

Where can I find current or upcoming promotions?

Please select Promotions from the main menu. You will also find information about upcoming events on the Tournaments page.

Casino
Can I withdraw my bet?

This may be possible for some table games, but even then you can only withdraw before the game starts. Once the game has started, you cannot reduce your wager or make any other changes.

Can I play the games for free?

Of course you can. You can register an account and play in the game’s demo mode.

What is the average return rate on ENERGYCASINO?

The return rate varies from game to game, but the average return rate is approximately 96%. The game payback percentage is strictly encrypted and cannot be adjusted by us.

Where can I find game play instructions and rules?

The rules and instructions for each game can be found in the game menu.

How fair are ENERGYCASINO games?

All of our games are regularly affiliated with trusted and reputable providers. They have been tested and verified by the provider to ensure that the algorithms generate random number generators that cannot be artificially manipulated, and are offered directly to our customers without any modifications.

How to play
Why is there no sound?

Please check first that your device or external sound system is not muted. Also, make sure that the in-game sound settings are not muted. If the problem persists, check to see if the sound card drivers have been updated. If the sound is also disappearing from other programs on your computer (e.g. Skype), try turning off special effects, etc. in the audio settings of Windows.

Websites and games load slowly. Do you know why?

Load times may be affected if you have multiple windows running at the same time, if you are downloading large files, if your browser history has not been cleared, or if you are sharing the Internet with others.

I cannot log in to my account. Why is this?

Please make sure your username and password are correct. In this day and age, you are likely to have many usernames and passwords, so it is not unusual for one to be mistaken for another. If the problem persists, please contact our Customer Support.

I cannot connect to the server. What should I do?

First, check your Internet connection. If there is no problem with your Internet connection and the problem persists, please contact our customer support team.

What software provider are you using?

Our games are powered by GreenTube (Novomatic), NetEnt, Wazdan, Quickfire (Games global), BF Games, and Merkur, and our live casino is powered by Evolution.

What happens if I lose my Internet connection?

Please try to remain calm and ready to react first. Your play is stored on our secure servers. If you are disconnected, you can reconnect and log back into your account to see the results of the game or event. If the game is interrupted and uncompleted, you will be returned to the game again. If you encounter this unlikely situation, please contact our customer support team for assistance.

What are the minimum requirements to play ENERGYCASINO on a desktop or laptop?

Our games are compatible with most modern devices. If you are using a PC, please register first with your smartphone and see if you can play the demo first.

Payments
How can I withdraw money from ENERGYCASINO?

The short and simple answer is that you can withdraw as long as your account is active and you have an unused balance. However, some customers may be taking advantage of promotions or special offers, in which case additional conditions may apply.

Can I withdraw from someone else’s account?

Withdrawals from third parties are not accepted under any circumstances.

What should I do if the card I use to make deposits expires?

If your card has expired, or if you have renewed or changed your card, please let us know. We will verify the fact and if there is no mistake, we will re-register you with a different card.

Why do withdrawals take longer than deposits?

There are several security checks and scrutiny procedures involved when EnergyCasino transfers money back to you, which can take up to 72 hours. If it takes longer than this, it may be due to restrictions from your payment provider.

How long does it take to withdraw money?

It depends on your withdrawal method. Please check the “Payment Methods” section to see what withdrawal methods are available and how long each one takes to process.

Are there any withdrawal fees?

There is no withdrawal fee for more than one withdrawal per week. If you withdraw more than once in the same week, you will be charged a fee of €5 each time after the first withdrawal. If you wish to withdraw money that has never been used, an additional administration fee of 10% (minimum €10 or equivalent on conversion) will be charged.

Why can’t I choose how I want to receive my winnings?

In order to comply with anti-money laundering laws and to preserve the integrity of the payment.

Can I have my winnings refunded to my Visa or MasterCard?

Yes, as long as you are able to withdraw with the card you used to make your deposit.

Can I cancel my withdrawal?

If your withdrawal has not yet been processed, it can be reversed. Simply login to your player account, select “Open Withdrawals” and click “Cancel” to cancel your withdrawal.

Is there a limit to how much I can withdraw?

The minimum daily withdrawal is €20 and the maximum daily withdrawal is €5,000.

How can I withdraw money from my ENERGYCASINO account?

You can withdraw money from your ENERGYCASINO account anytime you play with the money you have deposited. Please note that withdrawals will be credited back to your account using the same payment method you chose when you made your deposit. The minimum amount you can withdraw at any one time is €20 (equivalent to the conversion amount).

Is there a limit to the amount I can deposit using my Visa or MasterCard during a week?

No, unless you set one yourself.

What if I want to deposit from my bank account?

You can login to your player account and click on “Deposit” to see the payment methods we accept. Please take a look at the wide range of payment methods we offer with our payment providers.

Can I set a daily or monthly deposit limit?

Of course you can. Please click on “Responsible Gambling” to set your limits.

What is the minimum and maximum amount I can deposit at one time?

The minimum amount you can deposit at one time is €10 (equivalent to €10 in currency). The maximum amount depends on the payment method.

Do I have to pay a fee when depositing into ENERGYCASINO?

Don’t worry. We do not charge any fees for deposits.

What cards do you accept?

Visa and MasterCard are accepted, but please note that MasterCard has restrictions on withdrawals.

Which deposit methods are acceptable?

No worries! Once you click on “Make a Deposit,” you will see a number of methods.

How long does it take for my deposit to be confirmed?

Most deposits are processed immediately, but under certain circumstances it may take up to one business day.

What is CVV?

CVV stands for Card Verification Value, a three-digit security code found on the back (or front, depending on the card) of your card, which is required for online and mobile payments to increase the security of your card.

What is IBAN?

IBAN is the “International Bank Account Number” and is a uniform standard (country, branch, and account number) for identifying the country, branch, and account number when transferring funds between banks in European countries. This code is required for fund transfers and cannot be stopped or rewound once the funds have been transferred, so please be very careful when entering the code.

Can I transfer funds between accounts?

We are sorry, but we do not offer such a service.

I used the wrong card for my deposit. What should I do?

Please contact us at support@energycasino.com

Can I use my card to fund a friend’s account?

We are sorry, but we cannot accept this type of deposit under any circumstances, as it is a third-party payment from your card to your friend’s account.

My card deposit is canceled/refused. What should I do?

If you are unable to make a deposit with your card, it may be due to a series of deposits made in a short period of time. This can happen if you have made a deposit once and the confirmation has not been completed. It may happen within 24 hours of your deposit, or you may have exceeded the weekly deposit limit. In most cases, this is due to a spelling error on the application, so please contact our customer support team for assistance.

My card is not working on the ENERGY website.

Unfortunately, some financial institutions may refuse to accept deposits to the Online Gaming site. If this is the case, we recommend that you contact your card issuer to see if you can make a deposit or use an e-wallet. In this case, please contact our customer support team, who will be happy to explain the recommended method of deposit.

Can I use multiple payment methods?

You may change your payment method, but please keep in mind that you may be asked to provide additional documentation when doing so.

Will ENERGYCASINO appear on my bank or other bank statement?

Your payment statement will show Probe Investments Ltd. on both deposits and withdrawals. This allows you to track your statements while at the same time providing anonymity to protect the privacy of your transactions.

How do I make a deposit?

Log in to your account and click on “Deposit” next to your username. Then, on the next page, you can deposit using any of the payment methods listed and you are done.

My Account
I sent an email to Customer Support, but have not received any response. What is going on?

We make every effort to respond to customer inquiries within 24 hours. If your inquiry requires further review, it may take longer, so we appreciate your patience and understanding.

Can I cancel my self-isolation?

If you have opened an account outside of the United Kingdom and have a clear intention to cancel your self-quarantine, you may do so by contacting our customer support team and informing them that you are okay to gamble. However, there is a 7-day cooling-off period before you can access your gambling.

What happens after the self-isolation period?

Customers who opened their accounts outside of the UK will have their accounts unblocked at the end of the period.

How do I self-quarantine?

Click on Responsible Gambling to go to the relevant page, where you will find a tab for self-quarantine, and click on “Block My Account” to complete the process.

I may have a gambling problem. What should I do?

For most people, gambling is a fun form of entertainment, but it is also addictive and carries the risk of becoming an addiction. For some players, it becomes a problem when they start playing for long periods of time and spending more money than they have available.

How can I control my gambling?

Talk to someone you trust. Start with a close family member or friend, and if you feel that this is not a good idea, contact a professional. These institutions will keep your information confidential. Even if you have consulted with us, we recommend that you consult with a professional or other organization.
Take breaks as needed. Simply distancing yourself from games and betting can help change your feelings and mindset.
Set appropriate limits. Set and adhere to a set amount of money and time that you can spend.
Apply for self-isolation. If you find it difficult to control yourself, self-isolation is a legally mandated measure that allows you to take a break. The procedure is simple and easy, and you can apply for it yourself or we can apply for it for you. If you self-quarantine, your account with us will be frozen and you will not be able to play in the casino until your condition improves. If you would like to know more about self-quarantine, please contact our customer support or visit our “Responsible Gambling” tab -> https://energycasino.com/ja/terms-and-conditions/responsible- GAMING for more information.
Can I change my username?

We are sorry. Due to security and system processes, it is not possible to change your username.

How can I check my account activity history?

Click on “Transactions” for deposits, withdrawals, games, and bonuses.

Click on “Game History” for your game play history.

Click on “Payment History” for details on deposits and withdrawals.

Can I change my registered email address?

Yes, you can change your email address by contacting Customer Service Support! You can change your email address by contacting Customer Service Support.

Can I change my password?

Of course you can. If you want to change your password, please select “I forgot my password”. We will send you a link to reset your password.

How do I close my account?

No problem. Contact our customer support team. You can contact us at support@energycasino.comです.

Who do I contact if I have questions about my account?

Our customer support team will be happy to assist you. Please contact us at お問い合わせ先はsupport@energycasino.comです.

What if I forget my username and/or password?

Don’t worry. Try checking your “CapsLock” first, the password you set with Energy is case-sensitive. If you are still unable to solve the problem, please click on “Forgot Password” and we will send you a link to reset your password. We will send you a link to reset your password to your registered e-mail address.

Legal
How secure is the money I have deposited?

The money you deposit is held in a classified account exclusively for you at the Bank of Valetta, the oldest and most reputable bank in Malta, and is treated separately from our operating account. This is managed in compliance with the Malta Gaming Authority (MGA), so even in the unlikely event of our bankruptcy or insolvency, your money is safe.

How secure is my payment information?

Your information is treated with the same level of security as a major bank. We treat your personal information with the same level of care as a major bank, using SSL encryption algorithms, state-of-the-art software, and rigorous data protection procedures.

Is ENERGYCASINO licensed?

Of course. We have a valid EU license from the Malta Gaming Authority (MGA).

Where is ENERGYCASINO based?

We are located in Malta, a member of the European Union (EU). The country is located in the Mediterranean Sea, is a stable country with a long history and is based on British law.

Register and Login
Can I play in my country/region?

Our service excludes the following countries and territories: USA, Yemen, Israel, Italy, Iraq, Iran, Estonia, Ethiopia, Australia, North Korea, Curacao, Syria, Switzerland, Sweden, Spain, Sri Lanka, Slovakia, Serbia, Czech Republic, Tunisia, Denmark, Belgium, Trinidad and Dobago, Turkey, Pakistan, France, Hong Kong, Latvia, Lithuania, Romania, or as otherwise regulated by limited laws. If you choose to play or register at EnergyCasino, you do so at your own risk and should verify that you are not violating any laws or regulations of the country or region in which you reside before engaging in any such activity.

How old do I have to be to play at ENERGYCASINO?

You must be at least 18 years old or of legal gambling age in your country/region to register with EnergyCasino. Minors are not allowed to play.

Can I have more than 1 account?

Sorry, no. You can only have one account per customer. One account per customer is allowed.

Do I have to make a deposit to open an account?

No, you do not. You can simply open an account and enjoy demo play.

Why do you need my personal information? Is it safe to provide personal information?

We need to verify your identity, age, address, and credit information such as payment. Of course, some people are uncomfortable giving out personal information over the Internet, but rest assured that your data is in strict confidence. and banking-standard security software and standards.

Why do I need an account to play games at ENERGYCASINO?

To verify that you are at least 18 years old or of legal gambling age in your country or region and that you agree to our Terms and Conditions.

I am having trouble opening an account. How can I help?

We are sorry. Please contact our Customer Support. Our support staff will be happy to assist you.

How do I open an ENERGYCASINO account?

You can click here or on the “Register” link on our homepage to start the process of opening an account. Please note that you will not be able to change the username you choose when you register and the currency you use for your account. If you have a campaign code, please enter it in the code field.

If you are an adult, at least 18 years old or of legal gambling age in your country or region, and you have read and agree to our Terms of Use, you may open an EnergyCasino account upon registration.

Complaints
How do I file a complaint?

If you wish to file a complaint or feel that your case needs further escalation, please email Energy Customer Support Services at support@energycasino.com. An Energy Customer Care representative will acknowledge receipt of your complaint to you within a maximum of three (3) business days.

Energizer representatives are also available via live chat, and Energizer strives to make making complaints as accessible as possible.

The “Support” section on the website is there to assist you in selecting the most appropriate communication channel to contact our customer support.

What information is required to file a complaint?

In order for Energy to be able to respond to your complaint in the shortest possible time, your complaint must include clear information about your identity (first name, last name, user name, registered email address, place of residence) and all relevant details about the incident (game name, date and time of incident, detailed description).

What is the timeframe for addressing the complaint?

The Customer Support Manager (and other managers as needed) assigned to the escalated case is committed to doing their best to resolve the reported issue internally and quickly. The entire complaint process should take no longer than 8 weeks to evaluate and respond to.

If a grievance cannot be resolved internally, what is the process?

We are committed to ensuring that all players are informed of our final decision and receive guidance on submitting a formal dispute to a registered Alternative Dispute Resolution (aka “ADR”). The “ADR” is an independent third-party organization that mediates disputes, evaluates all information provided by both parties, and renders an impartial decision on the matter. eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and ThePOGG ADR are the recognized organizations for energy complaints.

The eCOGRA ADR service form is here: https://ecogra.org/forms/adr-dispute-step-1

You can also submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/

In addition, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. For more information, click here: http://ec.europa.eu/odr

If the user still feels that his/her complaint has not been resolved to his/her satisfaction, he/she may bring the dispute to the Malta Gaming Authority (MGA) by emailing support.mga@mga.org.mt.

Furthermore, please be advised that the user has the right to file a lawsuit against the operator in any court of competent jurisdiction.

Summary

Go to Energy Casino official website

Online Casino Recommended Overall Ranking